Our returns policy is to be read alongside Australian and New South Wales Consumer Law. Please read the following carefully to ensure you are fully aware of your rights and obligations under this policy and our obligations to you.
Law, Jurisdiction & Serverability
These terms and conditions will be governed by and construed in accordance with the law of Australia and the state of New South Wales, and any disputes relating to these terms and conditions will be subject to the jurisdiction of the courts of Australia and the state of New South Wales.
Nothing in these terms and conditions is intended to be in contravention of any law in the state of New South Wales or Australia. In so far as there is any contraction between these terms and conditions and any such law then the law of Australia and the state of New South Wales shall prevail.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
In accordance with consumer law you may be entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We will accept product returns and provide you with an exchange, refund or repair where:
- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description.
For any second hand goods, acceptable quality must take into consideration that the goods are in a used condition.
At all times we reserve the right not to offer a refund or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired at our sole discretion. Refurbished parts may be used to repair goods.
Any claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our firstname.lastname@example.org and need to be accompanied with supporting evidence.
We reserve the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund in any circumstances. This may result in a repair, exchange or refund being refused where the goods have been damaged after they have left our direct control and prior to your requesting a refund.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, then the acceptance of any such return is at our sole discretion but generally we do not offer refunds on purchases because you have changed your mind.
Please choose carefully. Many of the products on this website are suitable for specific model vehicles and any refund for any return arising from incorrect choice is at our sole discretion.
In any case where we agree to a refund for your purchase of a product because you have chosen incorrectly or changed your mind then you will still be liable for:
- Any freight or cartage costs which we have incurred in delivering the item to you; and
- Any freight or cartage costs associated with the return of the item.
Goods to be returned
Even in the event where we agree to a refund no refunds will be processed until the good have been returned to us in the same condition as they were originally despatched to you, subject to fair and usual use in the case of faulty goods.
Some of our products come with warranties the terms of which are provided at the time of purchase. In these instances we may, at our discretion, provide instructions on how the product must be used, serviced or repaired during the warranty period. Failure to comply with any such instructions may void the warranty provided and may result in our refusing to offer either a refund or repair of the item.